Pleased as punch!

Both of my daughters ride (lucky me right?) and they are obsessed with this store. They have amazing prices and I have asked them do to all sorts of insane things and they do so joyfully and without complaint. I was really impressed with them when I asked them to delay a shipment so an item would not arrive until right before my daughter’s birthday. Not only did they do that, they remembered the matching wraps I forgot about. You guys are simply Amazing! 

My favorite tack store.

Discovered The Connected Rider four years ago after a terrible experience with another company. I keep coming back as they all ride and are so friendly. Very sweet people. 

Wonderful store!

I am so happy with my purchase and how quickly it got to me, especially since it was a holiday weekend. The website was giving me some trouble when I checked out so I called the store and received above and beyond customer service. I love the brands The Connected Rider carries, will definitely order again! 

-Store Response: We are just thrilled to have been able to help you and you are an absolute delight. In order to improve our checkout flow we made a small adjustment that may help it go a bit smoother next time. We really appreciate the kindness and thoughtfulness in your feedback as it helps us improve and for that we simply can’t thank you enough. Five stars for this customer too! Hugs from Texas.

Love these guys!

Such a great selection and I love my new boots! Hats off to Roxi for her stellar customer service. 

-Store Response:  You were so fun to work with. Give Mo some scratches for us.  All the best- The Connected Rider Team

Perfect!

Placed my order and I think it went out within 2 days, delivered within a week of purchase. Good communication through email about order status and shipping updates! Bought the super cute rainbow-ish stirrups and they are awesome! Already placed a second order for a bridle when the big name stores cancelled my order because they sold me items they didn’t actually have in stock and can’t guarantee shipping by Christmas, even though I ordered in november. Will definitely be doing more of my equestrian shopping with you guys! 

-Store Response:  You are why we love what we do. Appreciate your kindness so very much and trusting us with your business. All the best- The Connected Rider Team

Fast shipping!

I love shopping with Connected Rider because they have so much of what I need and they ship quickly! Fast and complete 

-Store Response:  You rock! Nothing makes us happier than a happy customer. You are incredibly sweet and we look forward to helping you in the future.  All the best- The Connected Rider Team

Member and love it!

I became a private member and love it. Personalized attention, no crowds, and brands no one else has. I love having things no one else can copy. 

No complaints.

I have dealt with some really awful and snobbish tack stores living here in Florida and really expected more of the same from a store that sells such cute European items. I found them very pleasant to work with and so down to earth. I just wish they offered everything free shipping. Otherwise it would be five stars. 

My client was awful to them.

There is one at every barn and I referred a client to them who was just AWFUL to The Connected Rider team. Cussing at them, threatening them, all over a sales item that very clearly said it wasn’t eligible to be returned. Stores have policies and I don’t understand people who won’t read prior to purchase. I am leaving a five star review for your class in dealing with her. I have given her 30 days notice to leave my barn as this was just one more incident of embarrassment to add to the bad blood she has with others at this barn. I am very sorry to have referred her. Thank you for not judging the rest of us by her actions. 

-Store Response: We appreciate your sentiment but this was not your fault. There are people in this world that think they can change policy simply by trying to force it. We believe in fairness and apply all policies uniformly. 99% of people read a return policy and accept the terms, that other 1% well, we can’t control what they do. We just try very hard to take care of the customers who deal fairly and cooperatively as you are the ones that deserve our attention and time. We appreciate your business so much and are always happy to have you and your students as patrons to our store. Hugs from Texas.

Item out of Stock

I know things sell out quickly during the holidays but it showed two left and it ran out when I stepped away from my computer for 15 minutes. Stock more items please! 

Seriously?

I came here to leave a great review and got completely side tracked by the most recent review about the dogs and the blanket. You have got to be kidding me. There are really people like this? My review is only being posted because this is a stellar store but someone really thinks a horse blanket won’t be destroyed by two dogs fighting over it? That is just ridiculous. Lady you were lucky they offered you anything. Accidents happen keep your blanket away from your dogs next time.

More Plus Sizes

First compliments for carrying PFIFF in 36 as they do fit me. But there are so few brands on your site that come in more than a 36. Come on ladies everyone isn’t a size 24! 

My boots <3

Love my Pioneer boots and get so many compliments on them. Thank you for your great customer support.

Happy camper

love my new piff breeches, ty.

Horze

Pants run big and shirts run small. Can you please get them to standard normal ladies sizing? Very frustrating.

Store Response: Yes, on the new collection we are noticing more consistent sizing. They have done an admirable job of correcting this for the United States market. Sometimes there are adjustments from european companies and we feel they were very receptive to feedback and have made the adjustments necessary. We are always here to answer questions prior to purchase if you need assistance.

Unbelievable attention to my order.

I placed an order online and received a phone call a few hours later. Apparently, they had looked at my previous order history and noticed I always placed dressage pads as my order and wanted to make sure the All Purpose Pad in my order wasn’t an error. I guess I messed up so they swapped it to a dressage pad and still had it in three days even with my mistake. Who takes care of a customer like that these days? No one. Even if I hadn’t made the error, the fact they notice these things is incredible.

Michelle is the best!

Just wanted to say thank you so much for your help fitting my gorgeous Pioneer boots. Not only are they exactly what I wanted the fit is perfect.

Lesson students tack shop.

They literally create packages for your barn. Just ask them for their trainers entry level packages. Tell them what you want, they do a flyer and you give it to new students. Then your new students just select the package based on their budget and bam you are done. Saved me countless hours. 

Love my Horze Breeches

Great selection and I love that you carry all my favorite brands. Makes it easy when shopping.

Easy exchanges

Easiest exchange process ever but they don’t take back sales items. Just know that when you buy. It doesn’t deter me from buying, just ask all the sizing questions upfront. Their chat staff is so good I feel like they really care and want to help. Online shopping can be tough with clothes and these guys really take the pain out of it.

They have grown but still feel small.

I have watched this company grow and as a fellow business owner understand size can lose that personal touch. They have done an excellent job of managing a volume business while still making every customer feel like a personal friend. The owner will not hesitate to jump on the phone, pack packages, or do what needs to be done. It’s this work ethic that resonates through the entire company and shows up as happy employees who clearly love what they do. It’s a pleasure shopping with you ladies.

Not one to leave reviews.

Honestly, way to busy to do this but this was such a spectacular experience I just have to. Tracy went way above and beyond to help me. I ordered a pair of breeches from another store. Long story short they didn’t get my supposedly instock breeches in for THREE WEEKS. Two days before the show still no breeches. My trainer knows the owner of connected rider and so I called them having never heard of them. Much to my shock they are a very well respected company (my trainer swears by them). I was literally crying (I know an adult woman crying over no breeches) but they apologized for the other store even though the other store never did, and overnighted a pair of breeches for me to the show grounds. Mostly, Tracy just didn’t react to me because I wasn’t nice after my prior experience and just knew what to say. I found out later the owner started this company after another store failed her before a big show. Funny how that came full circle! Thanks again, we didn’t win but at least I had pants on. –

Store Response: We were so happy to help you and just again, so sorry you had that experience with the other store. We would have given you the same level of attention even if your trainer wasn’t a personal friend. Just the right thing to do. Glad you had a good show anyway!

This site is addictive…

My bank account hates you, so does my husband. But I can’t stay away. Great products, great people. Love my new belt. Thank you sweeties! 

To my door in 2 days!

REALLY #TCR? Even Amazon out here can’t do that. You are the best! 

More small sizes please.

I absolutely adore this store but I can’t buy any of your breeches as they never come small enough. I need a size 20 and a 22 is the smallest you carry. I do buy your matchy sets but it’s really depressing when I can’t buy the matching breeches. 

Perfect

Flawless order, no issues or complaints. Gracias! 

Blankets don’t hold up.

my two dogs got a hold of my new blanket if it can’t hold up to two dogs how is it going to hold up to a horse??? i admit you were polite i think you should have replaced it as it has only been 9 months.

Store Response: We are sorry to hear that your two dogs tore up your horse blanket. As we explained on the phone a manufacturer warranty is provided under “normal use”. I am afraid we do not agree that two dogs in what you described as a more than a hour long tug of war session between a pit bull and another dog as normal use. (sorry didn’t catch the other dog breed before you hung up.) The blanket has held up for nine months without issue prior to the incident with your dogs so it did seem to be performing as expected. We have already offered to prorate a refund based on actual use and am very sorry we could not replace the entire blanket under these circumstances. I do hope you come to understand.

Hydra filter is great!

Does what is says! Really does help Maggie drink better at the show.

One small thing.

Please make your phone number on your site a bit easier to find.-Candy M. Phoenix, AZ

Terrible

Tired of the excuses and want my order refunded. I ordered a ****(redacted) trunk eight weeks ago and still no update on my order. I have called, emailed, and you even removed my message off Instagram. Never shopping with you again and will warn others.-Name excluded due to error. Review not meant for this store.

Store Response: Yikes, that does sound like a terrible experience. I am sorry to hear another store has treated you in that manner. Unfortunately, you do have the wrong store as we don’t even sell ***(brand redacted) tack trunks. If there is something else we can help you with please let us know.

OMG I am so sorry! Yes I ordered it from ****(redacted). I got the two stores confused. I just finished looking at your site and it’s so fun. Going to place an order for some breeches Funny how things work out. *** (redacted) should have you sell their trunks as you clearly better understand customer service. Please change my review to five stars. Sorry again!